Online Complaint Form

This form lodges a complaint with the Judicial Service Commission against a judicial officer or a member of staff of the Judiciary, under the Judicial Service Commission Regulations, 2025.

You may also lodge a complaint in person at the Commission, by writing to the Secretary at info@jsc.go.ug, by calling the Toll Free: 0800 100 221, or through a referral by the Chief Registrar.

Note: the Commission may reject a complaint that does not concern the conduct of a judicial officer in a judicial function, or that relates to an officer who has retired or left the Judiciary Service.

1. Filing capacity

The Commission accepts complaints from an individual directly affected, or made on behalf of another person or an organisation. Select what applies.

For myself I am the person directly affected by the matter.

On behalf of someone else As a relative, friend, legal representative, or guardian.

On behalf of an organisation A civil-society group, NGO, or institution.

2. Your details

Essential for the Commission to acknowledge receipt and follow up on your complaint.

First name

Surname

Any other names (optional)

Age

Phone number

Email (optional)

District

Postal address (optional)

Physical address

The Commission uses this only to reach you about your complaint.

Next of kin — name

Next of kin — phone

Next of kin — address

3. The judicial officer

Details of the officer or member of staff your complaint is about. If you do not know the name, the court and case details are usually enough.

First name

Surname

Any other names (optional)

Job title or role

Court / duty station

e.g., "Jinja Chief Magistrate's Court"

District

Officer phone (if known)

Case number (if applicable)

4. The complaint

Tell us what happened, when and where, and why you believe it was wrong. Plain language. Take your time.

Primary ground

The statutory grounds under regulation 38. Pick the closest fit; add detail below.

Date of the events

Where it happened (optional)

What happened?

Plain language is best — names, dates, places, who was involved, what was said.

0 / 5,000

5. Witnesses (optional)

People who saw what happened and can speak to it. Attach their signed statements under "Supporting documents" below.

Name

Phone

Physical address

6. Supporting documents

Upload copies of anything that supports your account, including any witness statements. Keep originals safe — the Commission needs copies only.

Choose files or drag and drop Up to 5 files · Max 5 MB each · PDF, DOC, DOCX, JPG, or PNG

7. Additional information

Has this complaint been reported to any other authority? If so, which, and what action was taken? (optional)

What damage or loss have you suffered on account of this complaint? (optional)

Your request or prayer to the Commission (optional)

The Commission is not bound to follow the remedy requested but it helps us understand your expectations.

Before you submit — your rights and your responsibilities

The Commission takes every complaint seriously and treats the information you provide with confidentiality, consistent with the requirements of natural justice. The officer complained against is entitled to be informed of the substance of the complaint and, where an investigation proceeds, the identity of the complainant, so they have a fair opportunity to respond.

Filing a knowingly false complaint is an offence. If you have concerns about retaliation, call the Toll Free: 0800 100 221 and raise them with an officer before you submit.

I certify that, to the best of my knowledge and belief, the particulars given in this form are true and complete in all respects, and I understand the Commission may share the substance of the complaint with the officer complained against for the purpose of investigation.

What happens next — You will receive a reference number on screen. Keep it safe — it is the only way the Commission can follow up with you. The complaint is routed to the Directorate of Complaints, Investigations & Disciplinary Affairs within one business day.